Warranty Policy

Comprehensive Warranty Coverage for Your Peace of Mind

At EBIKEHOME, every electric bike we offer is backed by an extensive warranty policy designed to ensure your complete satisfaction and confidence in your purchase. Here's an outline of our warranty terms:

  • Batteries: Your bike's battery is protected by a robust 6-month warranty, safeguarding you against any manufacturing defects.

  • Electronics: We provide a full 1-year warranty on all electronic components, covering you for a worry-free riding experience.

  • Frame and Motor: Our commitment to quality is highlighted by a lifetime warranty on both the bike's frame and motor, ensuring the core of your bike stands the test of time.

Exclusions to Our Warranty:

Please be aware that our limited warranty does not extend to the following situations:

  • Labor costs and damages incurred due to misuse, abuse, or negligence by the owner.
  • Normal wear-and-tear on non-durable parts such as rubber elements, accessories, wheels, brakes, and plastic components, which are expected to degrade over time.

Making a Warranty Claim:

To initiate a warranty claim, you'll need to provide the original proof of purchase alongside the bike's serial number. This process ensures that we can quickly and efficiently validate your coverage and address any issues under warranty.

Our warranty is more than just a policy—it's our promise of quality and enduring service to you, our valued customer.