What should I do if the item I want is out of stock?

If the item you're interested in is currently out of stock, don't worry! You can sign up for restock notifications right on the product page. As soon as it's available, we'll let you know with an email alert. 

For any additional information or to get advice on alternative products, please send us an email support@ebikehome.com. Our customer service squad is eager to help you find the best solution or provide the latest details on your preferred item. 

What is the recommended age for e-scooter riders?

For safety and compliance, we advise that riders should be legally recognized as adults to operate an adult electric scooter. 🛴

Please note that the definition of legal adulthood can vary by region, so refer to your local laws to confirm the appropriate age. 

Want to keep an eye on your order? Here's how you can track it with ease:

  • Head over to our order tracking page to see the latest updates on your order's journey.
  • Once dispatched from our warehouse, the tracking information will provide real-time location updates for your package.

Look for your 'order dispatched' email, which has all the tracking details you need. If that email is missing in your inbox or you're unsure of your order number, simply sign in to your account and visit the 'my orders' section. For those who placed their order while logged in, your order number will be waiting there for you.

Please note: Your tracking information will activate once your order has left our warehouse and the courier has scanned it. We'll make sure to send you an email to let you know as soon as your order is dispatched and on its way to you!

Where is my conformation email?

  • Check Your Spam Folder:
    Sometimes emails get sent to junk by mistake. Check your spam folder and add support@ebikehome.com to your contacts to prevent this from happening again.
  • Access Your Account:
    Sign in to your account and hit the 'My Orders' button. This is where you can see all your orders, find your order number, and check up on the latest status.
  • Verify Your Email Address:
    Double-check that you used the correct email address for your order/account. If you need to make a change, you can update your email in the 'Your Account' section on our website.
  • Order Tracking:
    Once your order leaves our warehouse, you'll receive a tracking email. If you haven't received it, you can track your order here.

Still uncertain about your order number? No problem. Just peek at the 'My Orders' tab after logging into your account for all your order details.