Shipping policy

Shipping policy

As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.

Order Processing

After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!

Shipping Timeframe

After processing, shipping takes 4-8 working days. We'll send you a "Shipment Confirmation" email with tracking info once your order is on its way.

Shipping Costs

Enjoy FREE shipping on all products, no minimums.

Delivery Timeframe

After your order is shipped, it will take between 7-50 working days for you to receive your items depending on your location.

Track Your Order

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.


We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

International Shipping

Yes, we ship worldwide with warehouses in China, Europe, and North America.

Signature on Delivery

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

国家 交货时间 仓库
欧盟国家 7-50天 没有税 中国或欧盟仓库
美国 7-50天 没有税 中国或美国仓库
加拿大 7-40天 没有税  从中国或加州仓库发货 
亚洲地区(日本、韩国等) 5 - 10  没有税  从中国发货 
英国 7-40天 没有税 从中国或英国仓库发货
纽西兰 7-40天 没有税


澳大利亚  5-50天 无税